Services for the Care Industry

Many people think that engagement requires structure and organised activity, but great engagement is often more informal than that. Having a culture of really listening to people using your services, then acting on their feedback, can make a huge difference. And can be evidenced when it’s done right!

I have a range of tools to help you scrutinise your culture, make changes and embed the right behaviours. I use creative and engaging ways to examine issues like listening beyond words, stigma and discrimination and complaints culture. Wherever possible, I aim to work with people using services to create and deliver sessions.

Using Insights Discovery to improve organisational culture

For a more intensive look at culture, I also deliver Insights Discovery sessions.  I believe this is a great tool for setting the right culture for effective engagement, as it gives participants more knowledge about their preferred style, their communication methods and helps them flex to other styles when needed.  It also uses simple language and frameworks to identify the styles of others to enable effective communication.